Politique de remboursement

Return and Refund Policy

This Return and Refund Policy (the “Policy”) applies for purchase made directly on lingxiaopumps.com. Manufacturers, suppliers or publishers other than LINGXIAO may provide their own policies to you. Please contact them for further information. LINGXIAO monitors return activity for abuse and reserves the right to limit returns at LINGXIAO for all instances.
LINGXIAO hopes you to be thrilled with your new order pump. However, if you’re not fully satisfied with your purchase from LINGXIAO for any reason, LINGXIAO offer a 30-Day Money-Back guarantee (excluding Dealer Sales) on all products purchased directly on lingxiaopumps.com. You have the right to apply for a return within 30 calendar days after the delivery of the product. To qualify for a return, the returned product must be in its original condition. And all returns are subject to validation and approval at LINGXIAO Team's discretion.

Return Conditions

Returns of products must be in its original condition, including all accessories, attachments and undamaged packaging materials, otherwise returns may not be approved.
Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery.
In order to complete the return, you’ll also need the receipt or proof of purchase.
After receiving and inspecting the returned products, LINGXIAO Team will process your refund.

Refund Scope

LINGXIAO will refund the original purchase price of the product in full. Additional costs including but not limited to shipping fees, third-party payment processing fees, and handling charges may apply and will be borne by the consumer unless otherwise specified below.
If the return is initiated for non-defective/non-error-related reasons (e.g., change of mind, accidental order), LINGXIAO may charge shipping fees for the return.
If the return is due to LINGXIAO's error (e.g., damaged/defective products, incorrect product shipped), LINGXIAO will fully cover return shipping fees. A prepaid return shipping label will be provided in such cases.
Original payment method refunds are required unless otherwise mutually agreed.
ps: You can always contact us for any return question at lingxiaopumps@gmail.com.

Process of Return and Refund

Request a refund. Please email to lingxiaopumps@gmail.com to submit a request, which needs to include your proof of purchase and SN code of the product. Once submitted, LINGXIAO Team will reply to you within 1 business day.
Ship your product. If LINGXIAO confirm your purchase is eligible for return, LINGXIAO will send you a prepaid shipping label via email. Please then send the product to LINGXIAO 's designated repair service center. After the product is shipped, please email LINGXIAO the name of the shipping company and tracking number to help LINGXIAO Team quickly match your return order.
After receiving your product, LINGXIAO will conduct a thorough inspection. If it is determined that the product is eligible for a refund, LINGXIAO will start the refund process. Inspection may take 1-3 business days.
Refund. The refund process may take 3-10 business days. If you have not received the refund after 14 business days, please contact us via lingxiaopumps@gmail.com.
ps: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Purchase Order Cancellation

LINGXIAO Team accepts purchase order cancellation before product shipment (for standard products) or before the start of production (for customized products).
For standard products, cancellations made within 24 hours of order placement incur no cancellation fees.
Purchase orders become non-cancelable once the product has been shipped.